Join us for a compelling session with Tamara Srzentic as she cuts through the noise around AI to focus on what truly matters in government transformation.

While much of today’s conversation centres on technology, this talk brings us back to the persistent, human challenges governments continue to face; how decisions are made, how systems are designed, and who they ultimately serve.

Tamara will share reflections from her teams’ real-world efforts to build services that work for everyone, especially those too often left out. Through honest insights and lived experience, she explores what it means to design with communities, not just for them.

You will learn how to:

• Reframe transformation as a human, not technical, challenge
• Build systems rooted in listening, humility, and real needs
• Enable multidisciplinary teams to create better outcomes
• Foster psychological safety to support learning, experimentation, and better decision-making
• Move beyond “user-centered services” to truly human-centered organizations

This session also confronts a critical but often overlooked barrier: leadership debt, the inherited mindsets and risk-averse cultures that hold institutions back.

Ultimately, this is an invitation to rethink how change happens, not through heroic individuals, but through cultures and systems that make courageous leadership possible.

At its core, this work is about trust, culture, and giving people inside government the ability to work differently.