The International Foundation for Customer Experience in Government is a Canada-based non-profit organization that supports governments worldwide in advancing customer experience excellence in public services.
We oversee the International Model for Customer Experience in Government, the first global framework for customer experience in government and a practical framework for human-centred public services. The framework is designed to help governments build capability, assess their GovCX maturity, and validate results through an independent assessment process.
Governments that meet the highest standards may receive GovCX Excellence Recognition, an exclusive designation facilitated by the Foundation to acknowledge excellence in customer experience.
Our mission is to build global capability, share evidence-based practices, and connect leaders committed to making government services more human-centred, effortless, and trusted.
