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Join the Foundation Fellows Network

Foundation Fellows are distinguished individuals committed to advancing customer experience (CX) transformation within the public sector. Our fellows play a pivotal role in driving the adoption of the International Model for Customer Experience in Government in their organizations and beyond. Their work focuses on fostering human-centered transformation, and elevating the quality of service delivery in the public sector.

Public Servants

Our fellows are primarily professionals working within government agencies who:

  • Actively apply the International Model for Customer Experience in Government to improve services and streamline processes.
  • Lead and contribute to customer experience initiatives aimed at enhancing public satisfaction and trust.
  • Drive organizational transformation by embedding CX principles into the culture, operations, and strategies of their agencies.
  • Share their insights, successes, and challenges to inspire and guide other public servants in their CX journey.
Certified Trainers from Recognized Institutions

A number of our fellows are certified professionals from leading training institutions who:

  • Equip public sector clients with the knowledge and skills needed to implement the model effectively.
  • Promote the adoption of human-centric transformation approaches in public agencies.
  • Deliver workshops, training sessions, and mentorship programs to foster the model’s integration across various public organizations.
  • Act as advocates for innovation and continuous improvement in government services.

Become a fellow today!

    Why Become a Foundation Fellow?

    • Join a prestigious network of professionals dedicated to reimagining public services.
    • Gain recognition for your contributions to advancing customer experience in the public sector.
    • Access exclusive training, resources, and support to drive CX initiatives in your organization.
    • Be part of a global movement to make public services more efficient, innovative, and human-focused.
    Foundation Fellows are the driving force behind a new era of human-centric governance. Through their leadership and dedication, they help reshape the public sector, making it more responsive, effective, and impactful for all.