Foundation Fellows are distinguished individuals committed to advancing customer experience (CX) transformation within the public sector. Our fellows play a pivotal role in driving the adoption of the International Model for Customer Experience in Government in their organizations and beyond. Their work focuses on fostering human-centered transformation, and elevating the quality of service delivery in the public sector.
Public Servants
Our fellows are primarily professionals working within government agencies who:
- Actively apply the International Model for Customer Experience in Government to improve services and streamline processes.
- Lead and contribute to customer experience initiatives aimed at enhancing public satisfaction and trust.
- Drive organizational transformation by embedding CX principles into the culture, operations, and strategies of their agencies.
- Share their insights, successes, and challenges to inspire and guide other public servants in their CX journey.
