Development
The next step is to activate its design teams to translate strategic priorities into tangible improvements for top-priority services and life events. This dimension focuses on a step-by-step, customer-centric design process.
Build Customer-Centric Solutions
Build services through structured, agile, and inclusive development cycles, translating innovation outputs into products or services. Development shall focus on future-ready, human-centered digital and non-digital delivery.
Test and Prepare to Launch
Test new or redesigned services with real users and operational teams to ensure they meet user needs, perform reliably across all channels, and are ready for sustainable implementation at scale. Launches must be informed by evidence, supported by staff, and prepared for continuous monitoring postdeployment.