Certified Internal Assessor Course International Model for Customer Experience in Government
Join public sector professionals from around the world for an immersive training designed for government. You’ll learn how to embed human-centric principles into your organization’s culture, strategy, and operations. Gain the tools and confidence to tackle complex challenges, meet rising expectations, and deliver public services that are clear, efficient, and truly effortless.
This course is designed for:
- Senior public officials leading service delivery reform
- Heads of digital transformation and innovation units.
- CX leaders and customer insight managers
- Policy professionals shaping service frameworks
- Public sector professionals responsible for performance and quality
Key Outcome of the program
By the end of the training, you will:
- Explore the latest trends in customer experience for government
- Understand the structure and principles of the International CX Model
- Practice using key tools including the GovCX Digital Tool to apply CX across your organization
- Learn to run a self-assessment using the 4Ds Framework
- Know how to share and scale CX practices across your team
