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Your journey begins with subscribing your entity with the Foundation to gain access to the International Model for Customer Experience in Government, the first CX model tailor-made to the public sector, and its digital tool.

Your subscription will also provide you with access to our CX Maturity Assessment Framework. This will help you understand where your CX capabilities stand today, your strengths, as well as opportunities for improvement. Your results will act as your baseline and help you set your future targets and formulate your plans.