IDENTIFY THE GAPS BETWEEN YOUR CURRENT AND DESIRED CX STATES
The digital tool will equip you with a comprehensive self assessment tool that helps government entities assess the current maturity level of their practices against the International Model for Customer Experience in Government and set targets for the to-be maturity level against the model’s 4 dimensions. Moreover, government entities can use the system to log, manage, and follow up on the projects and improvement actions that will be taken to cover the gaps identified during the CX practices self-assessment.
Have a try at exploring the digital tool with our demo. It is a unique opportunity to complete a condensed CX maturity self-assessment; the results of which will then be synthesized and visually presented for your ease of interpretation.
