Join us for an exclusive webinar with global expert Anna Van Staden to explore how empathy can be the core principle in designing government services, empowering frontline teams, and building sustainable trust with the public. You will learn how to transform empathy from just an idea into an integrated operating system.
Exclusive Webinar: Empathy as the Operating System for Government Customer Experience
Webinar Date & Time:
Tuesday, November 11 | 9:00 AM EST
This webinar falls under the "Delivery" dimension of the 4Ds+ Framework
About the Speaker: Anna Anél van Staden
Anna Anél van Staden is a fellow member at the International Foundation For Customer Experience in Government, a distinguished global business consultant, leadership strategist, and customer experience (CX) transformation specialist with over 23 years of expertise across four continents.