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ahamdan

How to create a CX team AllDesign

How to create a CX team

In most public sector organizations, the Customer Experience (CX) team is usually a small team (anywhere from 2 to 10 people). Nowadays, many public sector organizations are investing time and resources into figuring out the right CX org structure and operating model to boost their CX practices given the unmatched,…
ahamdan
September 6, 2022
Take It to New Heights: Effective Customer Communication AllDelivery

Take It to New Heights: Effective Customer Communication

Effective customer communication is used throughout service delivery and is one of the crucial factors that can facilitate building a strong and long-lasting relationship with customers. For an organisation to attain high customer satisfaction, it is important that it understands its customers fully; their needs, expectations, and reasons for approaching…
ahamdan
December 7, 2021
7 areas where human-centred design was exceptionally useful in the public sector during COVID-19 AllDirection

7 areas where human-centred design was exceptionally useful in the public sector during COVID-19

The pandemic has revived our faith in the human ability to adapt and survive during challenging times. Many of us have shown our appreciation for health care workers’ tremendous fight on the front lines. We’ve seen mums inventing hugging machines to let their kids safely hug their grandmas and grandpas.…
ahamdan
December 5, 2021