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Effective customer communication is used throughout service delivery and is one of the crucial factors that can facilitate building a strong and long-lasting relationship with customers. For an organisation to attain high customer satisfaction, it is important that it understands its customers fully; their needs, expectations, and reasons for approaching…

Conflict can be any friction, disagreement or discord arising between or within an individual, multiple individuals, within a group or between different teams within an organization. It can arise in any interpersonal situation, whether it is at the frontline of service delivery or between colleagues during the design or development…

Delivering services means interacting with customers who may, at times, be unhappy. Responding to the customer in a way that saves the situation is very important. The way in which staff navigate these interpersonal situations can help uphold great customer service and lead to a better relationship with the customer.…