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Alyaa Ahmed

Toolkit: Crafting an Effective Customer Experience Action Plan AllDirection

Toolkit: Crafting an Effective Customer Experience Action Plan

Congratulations on completing the initial phases of your Customer Experience (CX) maturity review! Now that you have a clear understanding of your organisation's strengths, weaknesses, and CX gaps, it's time to channel these insights into action through the final phase of the process: action planning. This toolkit will guide you…
Alyaa Ahmed
September 12, 2023
The Art Of Storytelling AllDesign

The Art Of Storytelling

One of the most potent techniques in every stage of service design is the art of storytelling; an effective tool that ties individual components of an initiative into a cohesive narrative that is nonetheless enjoyable to follow for receiving audiences.
Alyaa Ahmed
July 13, 2023